Utilities – New Canaan Answer Book

Where does our water come from?

Most homes in town have water supplied by Aquarion Water Company of Connecticut. The general number is 203-445-7310. The 24-hour emergency and service number is 800-732-9678. The company’s Web site is aquarion.com. 

Homes in the outlying areas of New Canaan have their own private wells. 

What is an average water company bill?

Residential customers are charged $3.30 per 100 cubic feet (748 gallons) of water. There is also a service charge based on the size of the meter. The most common rates are $30.77 or $46.16 per quarter. 

Will I have water if my power goes off?

If you have well water and an electric-powered well pump, you will not have water when the power goes off. However, most water systems will retain a residual amount of water pressure even after pumps shut off. You may be able to draw a few gallons of emergency water from the faucets. 

People on public water lines should not be affected by routine power failures. 

What parts of town have sewer service?

The town’s sewer service area includes the center of New Canaan and most of the one-acre zoned areas. Sewer charges appear on a homeowner’s tax bill. The rate is based on .704 per $1,000 of the taxed property value. 

What cable television service is available?

Cable service in New Canaan is provided by Cablevision of Connecticut, 28 Cross Street, Norwalk, 847-6666. The office is open Monday through Friday from 8 to 6, and Saturday from 8 to 5. For ordering, call 348-9211. The Web site is cablevision.com. 

When must I dial the 860 area code?

Fairfield and New Haven counties are still in the 203 area code; all other counties are 860. Exceptions are portions of Woodbury with Watertown phone numbers and the Fairfield County town of Sherman; both are 860. 

Can I get propane gas delivered to my home?

There are a number of area suppliers, including:

The Rural Gas Company (261-3641/ruralgas.com)

Petro Fuels (1-800-645-4328/petrohp.com)

Paraco Gas (377-7171/paraco-gas.com)

Hocon (1-800-801-3835/hoconservices.com)

Where can I get fuel oil locally?

In town, there are:

Dino’s Oil Co. (972-7533)

Dominick Fuel (972-2806/dominickfuel.com)

Herbert Fuel (966-4777)

New Canaan Oil Co. (762-7994/servcoil.com) in Wilton

L.H. Gault (227-5181/gaultinc.com) also serves New Canaan customers. 

Who handles trees leaning on power lines?

If it is an emergency, call the police at 594-3500. If not, call the department of public works at 594-3054.

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